Overview

When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and alignment, or it can be used positively to take advantage of diverse perspectives and promote creativity and innovation.
Conflict: From Prevention to Resolution™ enables you to gain a better understanding of the sources of conflict, and learn tools for preventing conflict from arising. It also provides methods for taking advantage of differences. Conflict: From Prevention to Resolution™ is a skills-based, constructive approach that can release the energy tied up in conflict, allowing creative resolution and more productive relationships.

Objectives & Outcomes

Participants Will:

• Apply basic concepts about the nature of conflict to a real-world situation
• Practice skills that help to prevent conflict from beginning
• Identify your own conflict style and how it may contribute to conflicts you face
• Demonstrate managing your own contributions to conflict
• Analyze conflict situations and how to manage escalation
• Practice using tools and techniques that help prevent, manage and resolve conflicts

Who Should Participate?

Leaders, managers, team members, and individual contributors who need to interact, collaborate, and make decisions with others in order to achieve their goals.

Content Outline

The Nature of Conflict

• Introduction to key elements, definitions and concepts

Levels of Conflict

• Analysis of current conflicts affecting participants

Preventing Conflict

• Working with tools and techniques to prevent conflict from occurring

The Situation Framework

• Introduction to and analysis of the “big picture” affecting conflict

Communication and Influence Behavior Overview

• Practice utilizing specific influence behaviors in preventing conflict

Managing Conflict

• Introduction to managing yourself as the first step in conflict management

The Conflict Style Instrument

• Complete and review self-assessment of personal conflict style

Resolving Conflict

• Analysis of contributing factors to conflicts and paths to resolution

Improving Skills over Time

• Learning summary, CPR tool review, and follow-up recommendations.